FAQ – Frequently asked questions

Events

1. How do I buy tickets to your events?
   You can find our tickets on Billetto!
   
   
2. Can I refund or exchange my ticket?
   We do not refund purchased tickets. This applies to all our events except for Barnens Ocean.
   
   
3. How do I get information about upcoming events?
   You can see our upcoming events in our calendar or on social media such as Facebook and Instagram.
   
   
4. Is there a bag ban at your venue?
   No, currently there is no bag ban at our venue.
   
   

Accessibility

1. Do I, as a personal assistant, need to buy a separate ticket?
   No, personal assistants do not need to purchase their own ticket, but we ask you to contact us in advance so we can issue a ticket for the person.
   
   
2. Is the venue accessible for mobility aids?
   For visits with mobility aids, the entrance through the stage entrance is the most suitable. It can be accessed through the Gathenhielmska garden. The entrance is locked, so we kindly ask that you contact us one day before your visit and no later than Friday at 4:00 PM if you plan to visit over the weekend. A wheelchair-accessible restroom is available in the stage area.
   
   
3. Is there flashing light?
   Yes, flashing lights may occur during the concerts and events.
   

For questions regarding accessibility, please contact Mia Herman at mia@oceanen.com.

Artists and Performances

1. I/we want to perform at your venue, what should we do?
   You are welcome to send relevant information and a link to your demo to booking@oceanen.com.
   
   
2. Is it possible to rent your facilities for private events?
   No, we do not rent out the venue. For booking dance studios; please contact info@worlddancecompany.se.
   
   

The Venue

1. Do you have a cloakroom or lockers?
   We have an unattended cloakroom on site. We take no responsibility for lost items or jackets.
   
   
2. I’d like to reserve a table at the restaurant.
   Amazing! Please make your reservation here.
   
   
3. How do I get in touch with you?
   We have different contact methods depending on your inquiry, you can find our contact information here.
   
   
4. What should I do if I lose something during an event?
   You are welcome to visit the pub or email restaurang@oceanen.com.
   
   
5. Is the Oceanen accessible for people with disabilities?
   Yes, partially! See all information regarding accessibility here.
   
   
6. Are dogs welcome at Oceanen?
   Dogs are welcome in the restaurant but unfortunately not in the stage area.
   
   
7. Do you accept cash?
   We do not handle cash.
   
   
8. How do I get to Oceanen?
   It’s very easy to get here by entering the stop “Stigbergstorget” in Västtrafik’s travel planner. To enter the restaurant, go up the stairs to the outdoor seating area and then to the right. To get to the stage, continue into the area and turn right at the sign that says “SCENEN” on the wall.
   
   
9. Do you have an age limit?
   We have a 20-year age limit!
   
   
10. What time do the bands/artists start playing?
    Our set times vary – it’s best to look up the event on our website or Facebook.